POLICIES

Disclaimer

What our website can and can’t do for you, and where to turn if you need help right away.

"Lumina provided the safe harbor I didn't know I needed. I finally feel like myself again."

— Sarah K., Patient

The short version

The information on this site is general and isn't a substitute for working with a counselor.
If you're in crisis, call or text 988, or call 911. Don't use our website forms in an emergency.
Counseling outcomes vary, and nothing on this site is a guarantee of results.

Please read this Disclaimer carefully before using thrivecounselingservices.org (the "Site") or relying on any information found on it. By using the Site, you agree to the terms below.

1. Not a substitute for professional care

The content on this Site, including text, articles, FAQs, and any downloadable resources, is provided for general informational and educational purposes only. It is not intended to be, and should not be treated as, professional mental health advice, diagnosis, or treatment. Reading content on this Site does not create a counselor-client relationship between you and Thrive Counseling Services or any of its clinicians.

Always seek the advice of a qualified mental health professional, physician, or other qualified provider with any questions you may have regarding a mental health condition or personal situation. Never disregard professional advice or delay seeking it because of something you read on this Site.

2. If you are in crisis

This Site is not designed for use in a medical or mental health emergency, and no response should be expected from Thrive through website contact forms in urgent situations. If you or someone you know is in crisis or in danger, please:

Call or text 988 (Suicide & Crisis Lifeline), available 24/7
Call 911 or go to your nearest emergency room
Contact local emergency services in your area if outside the United States

3. No guarantee of outcomes

Every individual's circumstances are different, and counseling outcomes vary from person to person. Nothing on this Site should be understood as a promise or guarantee about the results of counseling, the sliding-scale application process, or the Thrive Family Program. Descriptions of our services, approach, and any client stories or testimonials reflect general experience and are not a guarantee of similar results for you.

4. Faith-based content

Thrive Counseling Services integrates a Christian worldview into portions of its clinical practice and website content. Faith integration is offered, not required, and clients of any belief background are welcomed. References to faith, Scripture, or spiritual concepts on this Site reflect our organizational perspective and are not intended to impose religious belief on any visitor or client.

5. Client stories and testimonials

Any client stories, testimonials, or case examples referenced on this Site are shared with consent, and are anonymized or presented as composites to protect client privacy, unless otherwise stated. They are illustrative only and do not represent a guarantee of any particular outcome.

6. Third-party links and services

This Site may contain links to third-party websites or make use of third-party tools, such as our scheduling and donation platforms, for your convenience. Thrive does not control and is not responsible for the content, accuracy, or privacy practices of any third-party site or service. Inclusion of a link does not imply endorsement by Thrive.

7. Accuracy of information

While we make reasonable efforts to keep the information on this Site current and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the Site or the information it contains. Fees, hours, program eligibility, and staff information are subject to change; please contact our office directly at 214-701-7542 to confirm current details.

8. Limitation of liability

To the fullest extent permitted by law, Thrive Counseling Services and its officers, staff, and volunteers will not be liable for any loss or damage arising from your use of, or reliance on, this Site or its content, including but not limited to direct, indirect, incidental, or consequential damages.