POLICIES

Cookie Policy

What cookies we use on our website, why we use them, and how you can control them.

"Lumina provided the safe harbor I didn't know I needed. I finally feel like myself again."

— Sarah K., Patient

The short version

We use a small number of cookies to keep the site working and to see, in general terms, how people use it.
We don't use cookies for advertising, and we never sell what they collect.
You can block or delete cookies in your browser at any time.

This Cookies Policy explains how Thrive Counseling Services ("Thrive," "we," "us," or "our") uses cookies and similar tracking technologies on thrivecounselingservices.org (the "Site"). It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device by your web browser when you visit a website. They help the site function properly, remember your preferences, and give us general information about how visitors use the Site. Similar technologies, such as pixels and locally stored objects, may work alongside cookies to serve related purposes; for simplicity, we refer to all of these collectively as "cookies" in this policy.

2. How we use cookies

We use a limited number of cookies, primarily to keep the Site working correctly and to understand, in general terms, how visitors find and use our pages. We do not use cookies to build detailed personal profiles for advertising purposes, and we do not sell the information collected through cookies.

The categories of cookies used on our Site are:

Strictly necessary cookies. Required for core site functionality, such as loading pages correctly and maintaining a browsing session.
Analytics cookies. Help us understand how visitors interact with the Site (for example, which pages are viewed most often) using Google Analytics, so we can improve our content and navigation.
Functional cookies from third-party tools. Used when you interact with embedded features on our Site, such as our appointment scheduling tool or our online donation form. These are set by the third-party providers of those tools, not by Thrive directly.

3. Cookies used on this site

The table below summarizes the main cookies and similar technologies currently used on our Site.

Cookie / technology	Provider	Purpose	Duration
`_ga` `_ga_*` `_gid`	Google Analytics	Measures how visitors use our website (pages viewed, time on site, general location) so we can understand and improve the visitor experience.	Up to 2 years
Session cookiese.g. `PHPSESSID`, `wordpress_*`	WordPress (site platform)	Keeps the website functioning correctly as you browse, for example by remembering your session as you move between pages.	Session or up to 1 year
Scheduling / booking cookies	GoHighLevel	Allows you to request or book an appointment through our site and remembers your scheduling session.	Session or up to 1 year
Donation processing cookies	Givebutter	Allows you to securely submit a donation through our site and helps prevent fraud during checkout.	Session or up to 1 year

Because third-party providers may update the specific cookies they use, this list may not be exhaustive at all times. We review and update this policy periodically to keep it accurate.

4. Third-party services

Some cookies on our Site are placed by third-party services we use to operate the Site and serve our clients and donors, including:

Google Analytics, to help us understand aggregate website usage.
GoHighLevel, our appointment scheduling provider, to allow visitors to request or book appointments online.
Givebutter, our donation payment processor, to allow visitors to make secure online donations to support our sliding-scale counseling services.

These third parties have their own privacy and cookie practices, which we do not control. We encourage you to review their respective privacy policies for more information about how they handle your information.

5. Your choices

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies already stored on your device. Because our Site does not currently require a cookie consent banner, cookies described above (other than strictly necessary ones) may be set automatically when you visit. If you prefer not to be tracked by analytics cookies, you can:

Adjust your browser settings to block or delete cookies. Note that blocking strictly necessary cookies may affect how parts of the Site function, such as scheduling or donation forms.
Install the Google Analytics Opt-out Browser Add-on, available from Google, to prevent your data from being used by Google Analytics.
Use your browser's private or incognito browsing mode, which generally limits cookie storage after your session ends.

6. Children's privacy

While Thrive provides counseling services to children and teens through their parents or guardians, our Site itself is directed to adults seeking information about our services, and we do not knowingly collect personal information via cookies from children under 13 through the Site.

7. Changes to this policy

We may update this Cookies Policy from time to time to reflect changes in the technologies we use or for other operational, legal, or regulatory reasons. We will post any updates on this page with a revised effective date.